17 min read

How Many People Are Still Offline and Why Does It Matter for Global Development?

Key Takeaways

  • As of 2024, 2.6 billion people — one-third of humanity — remain offline, with the largest concentrations in sub-Saharan Africa, South Asia, and rural interiors of middle-income countries (ITU, 2024).
  • World Bank and ITU research shows that a 10-percentage-point increase in broadband penetration correlates with a 1.38-percentage-point rise in GDP per capita in developing economies — making connectivity a direct poverty-reduction lever.
  • Community-owned network models such as Zenzeleni Networks in South Africa and REDES A.C. in Mexico have demonstrated that local-operator approaches can slash access costs by up to 90% compared to commercial carriers in underserved areas.

The International Telecommunication Union (ITU) reported in 2024 that approximately 2.6 billion people — one-third of humanity — remain without internet access. These 2.6 billion are not evenly distributed: the majority live in sub-Saharan Africa, South Asia, and the rural interiors of middle-income countries. In the least-developed countries, fewer than one in three people are online. The implications for sustainable development are severe and compounding.

The offline population is not merely missing a convenience. In an economy where jobs are advertised online, government services increasingly require digital accounts, and education is delivered via streaming video, being offline is equivalent to being excluded from entire systems of opportunity. The World Bank estimates that digital exclusion depresses annual household income by 20–30% in countries where the digital economy has reached critical mass — a figure that translates directly into deeper and more entrenched poverty.

SDG 9 Target 9.c calls for universal and affordable internet access by 2030. At current rates of progress, that target will not be met. The ITU's own projections show that without a step-change in investment and policy ambition, the offline population will still exceed 1.5 billion in 2030. This is not a failure of technology — broadband solutions exist that could connect every community on Earth within a decade. It is a failure of investment, policy coordination, and attention.

Understanding the structure of the digital divide is the starting point for addressing it. The gap has four overlapping dimensions:

  • Infrastructure access — No mobile or fixed network physically reaches the community
  • Affordability — Networks exist but data costs exceed what households can pay (the ITU benchmark for affordable internet is 2% or less of monthly income for 1 GB of mobile data)
  • Device access — No smartphone, computer, or tablet available to use even where connectivity exists
  • Digital literacy — Networks and devices are available but users lack the skills to use them productively

Each dimension demands a different intervention. Conflating them — treating the digital divide as a single infrastructure problem — is one of the most common policy mistakes, and one of the reasons previous connectivity campaigns have fallen short of their targets. For a full account of how digital inclusion connects to broader inequality, see our analysis of the systemic barriers that keep populations offline.

What Is the Proven Economic Impact of Broadband on GDP Growth?

The macroeconomic case for universal broadband is among the most robustly documented in development economics. Research conducted jointly by the World Bank and the ITU found that a 10 percentage-point increase in broadband penetration adds approximately 1.38 percentage points to GDP growth in developing economies — a return that compares favorably with almost any other infrastructure investment. In high-income countries the effect is smaller (around 0.9 percentage points) because digital technologies are already widely diffused, but the principle remains consistent.

The mechanism runs through multiple channels simultaneously. Broadband lowers transaction costs by enabling e-commerce, digital contracting, and remote service delivery. It improves market information, allowing farmers to check commodity prices before selling, small businesses to compare suppliers, and workers to identify higher-paying opportunities. It raises total factor productivity by enabling digital tools — inventory management, customer relationship software, precision agriculture sensors — that make every unit of labor and capital more productive.

The McKinsey Global Institute has documented that internet-enabled activities now account for an average of 3.4% of GDP in 13 developed economies studied and are growing at twice the rate of overall GDP. In emerging economies where baseline productivity is lower, the productivity uplift from digitization is proportionally larger. Countries such as Rwanda, which made universal broadband a national priority in the 2000s, have used connectivity as a platform for structural economic transformation — shifting labor from subsistence agriculture toward services, manufacturing, and ICT-enabled exports.

Economic growth generated through broadband is also more inclusive than many other growth pathways because it benefits small and medium enterprises disproportionately. A study by the OECD found that SMEs with high digital adoption grow revenues 23% faster, employ 22% more workers, and are significantly more likely to export than non-digital peers. Since SMEs account for 90% of businesses and 50% of employment globally, digitizing them is effectively a mass economic development program.

For a broader framework connecting infrastructure investment to economic outcomes, see our coverage of SDG 9: Industry, Innovation, and Infrastructure and the global infrastructure investment landscape.

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What Is the Digital Gender Gap and How Does It Deepen Inequality?

The digital gender gap is the disparity between men and women in internet access, device ownership, and digital skills. ITU data from 2024 shows that women are 17% less likely than men to use mobile internet globally, and in sub-Saharan Africa the gap widens to 37%. This gap is not a passive reflection of poverty — it is actively reinforced by social norms that restrict women's mobility, education, and economic autonomy in many contexts, and by product and content design that has historically oriented digital services toward male users.

The economic consequences are quantifiable. GSMA Connected Women research found that closing the mobile gender gap in low- and middle-income countries would add $700 billion to the mobile industry's revenues over five years — but more importantly, it would extend financial services, health information, and business tools to hundreds of millions of women who currently lack them. Women with mobile internet access are 1.7 times more likely to report increased income, more likely to use mobile money, and more likely to participate in formal employment than offline women in the same income bracket.

The gender gap in digital access compounds existing inequalities documented across the gender equality agenda. Women locked out of the digital economy face greater vulnerability to economic shocks, lower returns on their labor, and diminished political voice. Digital financial inclusion is particularly transformative: mobile money services allow women to hold financial assets independently of male household members, building economic security and autonomy that offline women cannot access.

Closing the digital gender gap requires targeted interventions beyond simply building more towers:

  • Affordable devices designed for women's use cases — Entry-level smartphones with local-language interfaces and apps relevant to women's economic activities
  • Women-focused digital literacy programs — Training delivered through trusted community channels such as women's cooperatives, health clinics, and schools
  • Safe online environments — Addressing online harassment and gender-based violence that deters women from using public digital services
  • Content in local languages — Much of the internet remains dominated by English and a handful of other languages, limiting relevance for non-English-speaking women
  • Policy mandates — Gender-disaggregated data requirements in national broadband plans to make the gap visible and measurable

The reduced inequalities agenda (SDG 10) and the decent work and economic growth agenda (SDG 8) both depend on closing the digital gender gap. A digital economy that excludes half the population is an economy running at half its potential.

How Does Rural vs. Urban Connectivity Divide Economic Opportunity?

The rural-urban digital divide is the most persistent structural gap in global connectivity. In virtually every country, urban populations have dramatically higher internet penetration than rural populations — a gap that reflects both the economics of network deployment and the concentration of demand. In high-income OECD countries, the rural-urban broadband gap averages 15–20 percentage points. In low-income countries, it can exceed 50 percentage points, with urban areas approaching near-universal coverage while rural regions remain almost entirely unconnected.

The economic logic of the gap is straightforward. Building mobile towers or laying fiber to dense urban populations generates high revenue per unit of capital deployed. Rural areas, with low population density and lower average incomes, cannot generate sufficient commercial returns to attract private investment at standard hurdle rates. This market failure is the primary reason universal service obligations (USOs) and government subsidies exist — but these policies are underfunded in most developing countries and frequently captured by incumbent operators rather than channeled to genuine last-mile expansion.

The consequences for rural communities are severe. Farmers without internet access cannot use precision agriculture platforms that improve yields by 10–15%. Rural health workers without connectivity cannot consult remotely with specialists or access updated treatment protocols. Rural students without broadband cannot access the digital education resources that are increasingly the standard in urban classrooms. The rural-urban digital divide thus reinforces and compounds the rural-urban income divide, education and economic development divide, and health divide simultaneously.

The most successful rural connectivity programs combine several elements:

  1. Demand aggregation — connecting anchor institutions (schools, health posts, government offices) first to generate reliable demand
  2. Shared infrastructure — passive infrastructure sharing between operators to reduce per-site capital costs
  3. Technology diversity — using the most economically appropriate technology (fixed wireless, satellite, or fiber) for each geographic context
  4. Locally relevant services — ensuring that connectivity translates into applications that rural communities actually need and use
  5. Community governance — involving local institutions in network oversight to ensure sustainability and accountability

For a broader view of how energy access intersects with rural connectivity — since off-grid solar power is often needed to keep rural digital infrastructure operating — see our coverage of distributed renewable energy as a complementary SDG solution.

How Are 5G and LEO Satellite Networks Transforming Connectivity?

Two technology developments are reshaping the connectivity space faster than any policy intervention: the global rollout of fifth-generation (5G) cellular networks and the deployment of low Earth orbit (LEO) satellite constellations. Together, they represent the most significant transformation of telecommunications infrastructure in a generation — one that could, if deployed inclusively, dramatically accelerate progress toward universal broadband.

5G delivers peak data speeds of 1–20 Gbps, latency below 10 milliseconds, and capacity for millions of simultaneous device connections per square kilometer. These specifications make 5G the enabling infrastructure for the Internet of Things, autonomous vehicles, remote surgery, smart manufacturing, and precision agriculture applications that currently exist only in pilot form. The GSMA projects that 5G will cover 40% of the global population by 2025 and 75% by 2030, generating $2.2 trillion in economic value across industries. However, 5G deployment is heavily concentrated in high-income countries and urban areas, meaning its SDG benefits will not be automatically inclusive without deliberate policy intervention.

LEO satellites represent a more radical departure from historical connectivity economics. Traditional geostationary satellites orbit at 35,786 km, producing latency of 500–600 milliseconds that makes real-time applications like video calls and interactive software unworkable. LEO constellations orbit at 550–1,200 km, delivering latency of 20–40 milliseconds comparable to fixed terrestrial broadband. SpaceX's Starlink constellation, with over 6,000 satellites as of early 2026, is already providing broadband to users in 100+ countries including remote areas of Alaska, Mongolia, and the Amazon basin that no terrestrial network reaches.

Other LEO systems include:

  • OneWeb (now Eutelsat OneWeb) — 648-satellite constellation focused on enterprise, maritime, and government connectivity, with a significant emerging-market mandate
  • Amazon Kuiper — Planned 3,236-satellite constellation aiming to provide broadband to underserved communities, with $10 billion committed by Amazon
  • Telesat Lightspeed — 298-satellite system optimized for enterprise and government connectivity in Canada and Latin America
  • China's Guowang (CNSPACE) — 12,992-satellite constellation approved for LEO deployment, primarily targeting Chinese domestic coverage

The remaining barriers to LEO satellite solving the digital divide are cost and ground equipment. Starlink terminal hardware currently costs $200–$600, with monthly subscriptions of $50–$120 — well beyond the means of households in low-income countries earning $2–5 per day. Shared community access points — a single satellite terminal serving a whole village through a local Wi-Fi network — represent the most practical near-term model, as demonstrated by programs in Kenya, Peru, and the Philippines. See our analysis of digital access programs for examples of community satellite deployment in practice.

Project Loon, Google's attempt to deliver connectivity via stratospheric balloons, was discontinued in 2021 after failing to achieve commercial viability. Its legacy nonetheless demonstrated that non-terrestrial connectivity solutions could work technically — the challenge was always economic, not engineering. The lessons from Project Loon informed subsequent LEO satellite designs and subsidy program structures that are more viable today.

What Are Community Networks and Can They Scale?

Community networks are locally owned and operated telecommunications infrastructure built and managed by the communities they serve, typically in areas that commercial operators have bypassed due to low profitability. They represent a fundamentally different model of connectivity provision: bottom-up rather than top-down, community-financed rather than investor-financed, and governed by local needs rather than shareholder returns. The most successful examples have demonstrated that affordable, sustainable broadband is achievable even in the world's poorest and most remote communities.

Zenzeleni Networks in the Eastern Cape of South Africa operates a community network serving the Mankosi and Zithulele communities at data prices 90% cheaper than the national mobile operators. Built on open-source software, recycled hardware, and off-grid solar power, Zenzeleni has operated sustainably since 2012 and has become a reference model for community network design globally. Similar models operate through REDES A.C. in Oaxaca, Mexico (serving 60+ indigenous communities), the Janastu network in Karnataka, India, and the APC Community Networks initiative across Latin America and Africa.

The enabling conditions for successful community networks include:

  • Spectrum access — Regulatory frameworks that allow community networks to use licensed spectrum at low or zero cost, without going through expensive commercial auction processes
  • Legal recognition — A regulatory category for community operators that does not require compliance with commercial operator obligations designed for large telecoms companies
  • Open-source tools — Software stacks such as LibreRouter and Althea that reduce technical complexity and eliminate software licensing costs
  • Technical training — Capacity building so that community members can maintain and expand their own networks without external dependence
  • Anchor institutions — Schools, health clinics, and government offices connected first to generate the core revenue that subsidizes household connections

The ITU and the Internet Society's community network programs have documented that properly structured community networks can provide internet access at 50–70% lower cost per user than commercial operators in rural areas. Scaled nationally with regulatory support, community networks could connect tens of millions of currently unserved people. The barrier is not technical feasibility — it is the absence of enabling regulation in most countries, where incumbents have successfully lobbied against spectrum access and legal frameworks that would allow communities to compete.

The relationship between community networks and digital inclusion is direct: communities that build their own networks develop the technical literacy, institutional capacity, and data sovereignty that make connectivity genuinely empowering rather than merely consumable.

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How Does Digital Literacy Determine Whether Connectivity Translates Into Opportunity?

Infrastructure without literacy is like a library without readers. UNESCO estimates that over 40% of newly connected users in developing countries lack the foundational digital skills to use the internet productively — they can receive calls and use messaging apps, but cannot navigate government portals, complete online job applications, use digital financial tools, or protect themselves from online fraud. This literacy deficit means that even when the infrastructure problem is solved, the economic benefits of connectivity remain out of reach for a substantial portion of newly connected populations.

Digital literacy operates across a spectrum of competencies. At the foundational level, users need to be able to operate a device, handle a browser, and send and receive messages. At the intermediate level, they need to use productivity software, conduct financial transactions, evaluate the credibility of online information, and protect their data and privacy. At the advanced level — increasingly required for formal employment — they need to use specialized software, understand data, collaborate in digital workplaces, and potentially code or manage digital systems.

The economic returns to digital literacy are documented and substantial. A study by the Boston Consulting Group found that digital skills training programs in Kenya, Nigeria, and Ghana produced wage premiums of 10–20% for participants within 12 months, with women participants showing the largest gains. UNESCO's analysis of adult digital literacy programs in Southeast Asia found that participants were 35% more likely to find formal employment and 28% more likely to start or expand a business within 18 months of completing training.

Effective digital literacy programs share several design principles:

  • Contextualized learning — training tied to actual use cases participants encounter (filling out government forms, using mobile banking, finding agricultural market information)
  • Trusted delivery channels — programs delivered through schools, health clinics, religious institutions, and cooperatives rather than unfamiliar technology centers
  • Peer mentorship — using early digital adopters within communities as trainers, building local capacity rather than external dependence
  • Gender-sensitive design — women-only sessions or spaces, female trainers, and curricula that address the specific barriers women face
  • Ongoing support — follow-up assistance and helplines rather than one-time training events, recognizing that digital skills build through practice not instruction alone

The intersection of digital literacy with quality education (SDG 4) is particularly important for younger generations. UNESCO data shows that 33% of the world's youth — some 600 million young people — lack adequate digital skills despite having access to devices, because their schools have not integrated digital competency into curricula. Closing this gap requires not just teacher training and device provision but a fundamental rethinking of what a twenty-first-century education involves.

How Is the Affordable Smartphone Revolution Reshaping Access?

One of the most underappreciated drivers of digital inclusion in the 2020s is the dramatic collapse in smartphone costs. In 2010, the cheapest smartphone capable of mobile internet cost approximately $200. By 2024, entry-level Android smartphones with 4G connectivity were available for $30–$50 in most markets, driven by fierce competition among Chinese manufacturers including Transsion, Xiaomi, and Tecno, each of which specifically targeted sub-Saharan African and South Asian consumers with low-cost, locally adapted devices.

This price compression has been significant. The GSMA Mobile Economy report shows that smartphone adoption in sub-Saharan Africa grew from 35% of mobile users in 2018 to 55% in 2023, with the majority of new users adopting $30–$80 devices. This hardware democratization means that for hundreds of millions of people, the barrier to internet access has shifted from device cost to data cost — a much more tractable policy problem, since data prices respond to competition, regulation, and spectrum policy rather than hardware manufacturing economics.

The $30 smartphone has also reshaped the economics of financial inclusion. Mobile money services — the most economically powerful digital application in low-income countries — require only a basic smartphone and a SIM card, not a bank account, credit history, or formal address. M-Pesa in Kenya, bKash in Bangladesh, GCash in the Philippines, and Wave in Senegal have collectively brought over 400 million people into formal financial services for the first time, dramatically reducing the cost of sending remittances, saving, paying bills, and accessing small loans.

The relationship between affordable devices and poverty reduction (SDG 1) is now empirically documented at scale. A 2023 study across six sub-Saharan African countries found that households that acquired their first smartphone experienced a 15% increase in income within three years, driven primarily by improved market access for agricultural products, access to digital financial services, and access to digital job marketplaces. The smartphone is not just a communication device — it is an economic platform.

The next frontier in device affordability is feature phone-to-smartphone migration for the estimated 600 million people who currently have a basic (2G/3G) phone but not a smartphone. Programs like KaiOS — a lightweight smartphone OS designed for feature phone hardware — and Jio's ultra-low-cost 4G device in India (launched at under $10) demonstrate that the technical architecture for this transition exists. The remaining barrier is distribution infrastructure: getting devices and affordable data plans to rural users who have never visited a telecom retail store.

What Role Does E-Government Play in Making Connectivity Valuable?

E-government — the delivery of public services through digital channels — is one of the most powerful mechanisms for making internet access concretely valuable to newly connected citizens. When government services are only accessible online, connectivity becomes a practical necessity rather than an optional extra. When they are well-designed, e-government platforms reduce the time and cost of accessing services dramatically, cutting out intermediaries, eliminating travel costs, and enabling 24/7 access for users who cannot travel to government offices during working hours.

Estonia is the most cited example of comprehensive e-government, with 99% of government services (excluding marriage and divorce) available online. Estonian citizens file tax returns in under three minutes, register businesses in 18 minutes, and vote online. The estimated savings from digital government total 2% of GDP annually — not in eliminated jobs but in reduced administrative friction, faster business processes, and lower corruption through transparent digital audit trails. The Estonian model has been exported through the e-Estonia consultation program to over 170 countries, though replication at scale requires both digital infrastructure and institutional reform.

In developing countries, the most significant e-government applications address the specific bottlenecks that hold back economic participation:

  • Digital civil registration — Birth registration, national IDs, and civil status documents that are prerequisites for accessing healthcare, education, and financial services. The World Bank estimates 1 billion people lack legal identity, making them invisible to formal systems.
  • Digital land registries — Secure, searchable records of land titles that reduce disputes, enable collateral for loans, and attract investment. Rwanda's digitized land registry has reduced land disputes by 80% and increased female land ownership from 7% to 21%.
  • Social protection payments — Delivery of government cash transfers, pensions, and subsidies directly to mobile wallets, reducing leakage from corruption and cutting delivery costs by 30–40% compared to manual cash distribution.
  • Agricultural market systems — Government price data, weather forecasts, and extension services delivered digitally, improving farmer decision-making and reducing exploitation by intermediaries.

The connection between e-government and peace, justice, and strong institutions (SDG 16) is structural: transparent, accessible digital government reduces the corrupt rent-seeking that characterizes offline bureaucracies and builds citizen trust in public institutions. See also our analysis of digital transformation strategy for frameworks applicable to both government and business contexts.

How Is Open Source Software Enabling Digital Infrastructure in Developing Countries?

Open source software — code that is freely available for anyone to use, modify, and distribute — has emerged as one of the most powerful enablers of digital infrastructure in resource-constrained environments. By eliminating software licensing costs, enabling local customization, and building communities of shared technical expertise, open source tools have allowed governments, NGOs, and community organizations in low-income countries to deploy sophisticated digital systems at a fraction of what proprietary alternatives would cost.

The evidence base for open source in development contexts is substantial. DHIS2, an open source health information system developed at the University of Oslo and hosted on GitHub, is used by 73 countries to manage health data for over 2.4 billion people — more coverage than any proprietary health information system. OpenMRS, an open source electronic medical records platform, is deployed in 42 countries serving patients who would otherwise have paper records or none at all. KOBO Toolbox, an open source data collection platform, has been used for 12,000+ humanitarian data collection projects in 140 countries.

In the telecommunications infrastructure space, open source is equally significant:

  • OpenBTS — An open source 2G/3G base station software stack that reduces the cost of rural mobile network deployment by 60–70% compared to proprietary equipment
  • LibreRouter — Open source mesh networking hardware and software designed specifically for community networks, allowing non-technical community members to build and maintain their own broadband infrastructure
  • OpenWRT — Open source firmware for routers and wireless access points that enables far greater customization and feature support than stock firmware from commercial manufacturers
  • Althea Network — An open source platform enabling community members to earn cryptocurrency by providing bandwidth, creating financial incentives for distributed network ownership

The innovation model underlying open source development — collaborative, globally distributed, continuously improving — is itself a form of infrastructure. The Linux Foundation's research found that open source software contributes $8.8 trillion in value to the global economy annually if replaced by proprietary alternatives, making it the largest single component of the digital commons and a foundational pillar of the digital economy.

For developing countries, open source offers something beyond cost savings: it builds local technical capacity and reduces dependency on foreign technology vendors. When a government deploys open source infrastructure, it is investing in its own engineers' expertise and its own digital sovereignty rather than paying licensing fees to corporations headquartered elsewhere. This alignment of open source with partnerships for the goals (SDG 17) — building genuine technical capacity rather than creating dependency — makes it a natural fit with the SDG framework.

What Policy Frameworks Most Effectively Close the Digital Divide?

Policy is the most powerful tool available for closing the digital divide, because the gap is primarily caused by market failures — not by technical impossibility. Where markets do not spontaneously produce universal broadband, governments must set standards, allocate spectrum, create subsidies, and sometimes build infrastructure directly. The most successful national broadband strategies combine demand-side and supply-side interventions within a coherent regulatory framework that promotes competition, prevents incumbent capture, and maintains universal service obligations with teeth.

South Korea's experience offers the most instructive case study. In 1995, South Korea had 1% broadband penetration. The government launched the Korea Information Infrastructure (KII) initiative, investing $7 billion in fiber backbone and subsidizing last-mile connections in apartment buildings. It also created a competitive market structure with multiple broadband providers competing for customers, preventing the monopoly rents that make broadband expensive in less competitive markets. By 2000, South Korea had the highest broadband penetration in the world. By 2024, it maintained that leadership with 99% household broadband access and the world's fastest average internet speeds.

The policy toolkit that works includes:

  • National broadband plans with binding coverage targets, timelines, and funding commitments — not aspirational documents but legally mandated infrastructure obligations
  • Universal service funds levied on commercial operators and channeled to last-mile connectivity in underserved areas — the model used successfully in Chile, Peru, and Colombia
  • Spectrum reform — Releasing spectrum in bands suited to rural coverage (700 MHz, 600 MHz) through competitive auctions with coverage obligations rather than price maximization
  • Infrastructure sharing mandates — Requiring passive infrastructure (towers, ducts, dark fiber) to be shared on open, cost-oriented terms, reducing barriers to entry for new operators
  • Device affordability programs — Zero-rating or VAT exemption for smartphones and broadband devices below a price threshold, as implemented in Malaysia and India
  • Digital literacy investment — National programs treating digital skills as the fourth literacy alongside reading, writing, and numeracy

The ITU's Broadband Commission for Sustainable Development publishes annual assessments of national broadband policies, consistently finding that countries with detailed, funded, competitive broadband strategies outperform those relying on market forces alone. The lesson is clear: digital transformation at national scale requires deliberate policy design, not just market dynamics.

How Can Individuals, Businesses, and Governments Accelerate Digital Inclusion?

Bridging the digital divide is not a problem that any single actor can solve alone. It requires coordinated action across governments setting policy and funding infrastructure, the private sector building and operating networks, civil society delivering digital literacy and community services, and international organizations providing financing, technical assistance, and global coordination. Each stakeholder has a distinct and irreplaceable role — and the most effective programs are those that align these actors around shared objectives with clear accountability.

For governments, the most important actions are regulatory. Releasing spectrum on competitive terms with coverage obligations, mandating infrastructure sharing, adequately funding universal service mechanisms, and creating legal frameworks for community networks address the structural market failures that create the digital divide. Rwanda, which had 6% internet penetration in 2010 and reached 63% in 2024, did so primarily through regulatory reform and strategic infrastructure investment rather than direct state provision.

For businesses, digital inclusion is increasingly a market opportunity, not just a social obligation. The ITU estimates that closing the digital divide would add $6.7 trillion to global GDP. Technology companies including Google (through its Internet Saathi digital literacy program in India), Meta (through its Express Wi-Fi rural hotspot program), and Microsoft (through its Airband initiative) are investing directly in digital inclusion both for philanthropic reasons and because expanded connectivity grows the addressable market for their services. Sustainable companies that build digital inclusion into their business models are building competitive moats in the markets of the future.

For individuals, the most direct contributions involve advocacy and skills transfer. Supporting organizations working on community networks, digital literacy, and affordable device access — including through Impact Mart's Build the Future collection — translates consumer choices into systemic change. Teaching digital skills in your own community, mentoring young people from underconnected backgrounds in technology careers, and advocating for strong national broadband plans all amplify individual impact beyond what direct consumption alone can achieve.

The stakes are not abstract. The World Economic Forum estimates that achieving universal internet access by 2030 would create 65 million new jobs, lift 500 million people out of poverty, and accelerate progress on virtually every other SDG. Internet access is not a luxury — it is the foundational infrastructure of the twenty-first century economy, as essential to opportunity as roads, electricity, and running water. For a complete view of how these interconnected systems reinforce each other, see our coverage of the full Sustainable Development Goals framework and the specific links between SDG 9 and SDG progress across the 2030 Agenda.

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Frequently Asked Questions

How many people are still offline in 2024?+

According to the International Telecommunication Union (ITU), approximately 2.6 billion people — roughly one-third of the global population — remained without internet access as of 2024. The majority are concentrated in sub-Saharan Africa, South Asia, and rural areas of middle-income countries. Structural barriers including infrastructure costs, affordability, and digital literacy gaps drive this persistent offline population.

How does broadband internet access affect GDP growth?+

Research from the World Bank and ITU consistently finds that a 10 percentage-point increase in broadband penetration adds approximately 1.38 percentage points to GDP growth in developing economies. The mechanism works through multiple channels: broadband lowers transaction costs, enables e-commerce and digital services, improves access to information, and raises productivity across agriculture, manufacturing, healthcare, and education sectors.

What is the digital gender gap?+

The digital gender gap refers to the disparity in internet access, device ownership, and digital skills between men and women. ITU data shows that women are 17% less likely than men to use mobile internet in low- and middle-income countries, and in sub-Saharan Africa the gap reaches 37%. This gap compounds existing gender inequalities by limiting women's access to economic opportunities, financial services, online education, and civic participation.

Can LEO satellites close the digital divide in rural areas?+

Low Earth orbit (LEO) satellite constellations such as Starlink (SpaceX), OneWeb (Eutelsat), and Amazon Kuiper offer broadband speeds comparable to fixed fiber for rural and remote areas at altitudes of 550–1,200 km, delivering latency of 20–40 milliseconds — far lower than legacy geostationary satellites. While terminal costs (currently $200–$600) and monthly fees remain barriers, LEO satellites represent the most scalable near-term solution for the hardest-to-reach 10–15% of the global population.

What are community networks and how do they expand internet access?+

Community networks are locally owned and operated telecommunications infrastructure built and managed by the communities they serve, typically in rural or underserved areas that commercial operators have bypassed. Examples include the Zenzeleni Networks in South Africa and REDES A.C. in Mexico's Oaxaca region. They use open-source software, low-cost wireless equipment, and community governance to deliver affordable internet access at a fraction of commercial operator costs.

What is the relationship between digital literacy and economic development?+

Digital literacy — the ability to use digital tools effectively and safely — is a prerequisite for translating internet access into economic and social outcomes. UNESCO estimates that over 40% of newly connected users in developing countries lack the skills to use the internet productively. Digital literacy programs that combine device training with practical skills (online banking, e-government, remote work) consistently show wage premiums of 10–20% for participants and measurably higher rates of formal employment and entrepreneurship.

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GGI Insights

Editorial team at Gray Group International covering business, sustainability, and technology.

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Key Sources

  • As of 2024, 2.6 billion people — one-third of humanity — remain offline, with the largest concentrations in sub-Saharan Africa, South Asia, and rural interiors of middle-income countries (ITU, 2024).
  • World Bank and ITU research shows that a 10-percentage-point increase in broadband penetration correlates with a 1.38-percentage-point rise in GDP per capita in developing economies — making connectivity a direct poverty-reduction lever.
  • Community-owned network models such as Zenzeleni Networks in South Africa and REDES A.C. in Mexico have demonstrated that local-operator approaches can slash access costs by up to 90% compared to commercial carriers in underserved areas.